Accessibility Communications Kit
This accessibility communications kit helps guest experience and communications leads prepare clearer guest-facing accessibility messaging before publish. Editable DOCX and PDF companions cover communications planning and checklist prompts so teams can align wording, channels and owner responsibilities. It supports inclusive communications practice and does not certify legal or standards compliance.
Browse attendee experience resources
- Format
- DOCX · PDF
- Difficulty
- Intermediate
- Time
- 25 min
- Stage
- Promote → Run
What this resource helps you do
- Capture the essential accessibility communications kit inputs in one place
- Hand off a consistent template across attendee experience owners
- Reduce last-minute gaps before the promote milestone
- Reuse the structure for the next attendee experience cycle
When to use this resource
- When drafting website, email or onsite accessibility messaging
- Before publishing accessibility information for ticket buyers
- When aligning guest experience and communications owners
What is included
- accessibility-communications-checklist.pdf
- accessibility-communications-kit.docx
- DOCX + PDF download package
- Communications kit (DOCX): Editable document for drafting accessibility messaging.
- Communications checklist (PDF): Checklist prompts to confirm required accessibility messages are covered.
Information required before starting
- Venue accessibility facts
- Known support services and contacts
- Channels that will publish the messaging
What you produce
- Draft accessibility communications copy
- Checklist confirmation of required messages
Who this is for
This resource is designed for Event organisers who need a practical, reusable document for attendee experience.
event organiser
Coordinates accurate accessibility facts across communications and guest experience.
marketing manager
Publishes accessibility messaging in event discovery and reminder channels.
Event-type use cases
venue event
Supports clear venue access and support messaging for ticketed or private hire audiences.
conference
Helps conference organisers communicate access, seating and support options.
How to use this resource
- 1
Collect venue and service facts
Confirm access routes, support services and contacts before drafting.
- 2
Draft messaging in the DOCX kit
Write channel-ready accessibility communications in the editable document.
- 3
Check completeness with the PDF checklist
Verify required topics are covered before publishing.
- 4
Publish and brief guest support teams
Align website, email and onsite teams on the final wording.
Common mistakes to avoid
- Publishing generic accessibility claims without venue facts — Validate every statement against current venue and service information.
- Leaving support contacts out of guest messaging — Include how attendees request assistance in every primary channel.
Download files
Accessibility communications checklist — PDF
PDF checklist companion for confirming required accessibility communication points.
When to choose it: Use during review meetings or as a printable sign-off aid.
Accessibility communications kit — editable DOCX
Editable Word kit for drafting guest-facing accessibility communications.
When to choose it: Use when writing or reviewing accessibility copy with communications stakeholders.
Take this workflow into EventSuite
Replace manual files with live event operations connected across ticketing, vendors, marketing, and reporting.
Frequently asked questions
Frequently Asked Questions
Is this kit free to download?+
Yes. This family is public and does not require a lead form.
Does this certify accessibility compliance?+
No. It helps teams draft clearer accessibility communications. Venue assessments, legal duties and standards conformance remain separate responsibilities.
Do I need both files?+
Use the DOCX to draft messaging and the PDF checklist to confirm required points before publish.
When should accessibility information be published?+
Publish confirmed access information before travel or ticket decisions, then update it promptly if services, routes, contacts or assistance arrangements change.